Freight and Delivery Guide
My Luxury Home Spa | Delivery Planning
Freight & Delivery Guide
Plan delivery for your hot tub, sauna, cold plunge, massage chair, or other large wellness product. Understand curbside service, confirm access and unloading arrangements, and know what to check when your shipment arrives.
Last updated: October 21, 2026
Before ordering: Confirm the exact product's packaged dimensions, weight, delivery service, unloading method, and route to its final location. This guide explains common practices; your purchase terms and confirmed delivery arrangements determine the services included.
1. Delivery Types
Smaller products may arrive by parcel carrier. Larger products may ship on pallets, in crates, or in multiple packages through a freight carrier or specialized delivery provider. Products may ship directly from a manufacturer, distributor, or fulfillment partner.
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| Service | What to Expect | Confirm Before Ordering |
|---|---|---|
| Parcel | Delivery of smaller packages under the carrier's selected service. | Signature requirements and whether items arrive separately. |
| Freight curbside | Delivery to a safe, accessible curbside location. Final placement is generally separate. | Truck access, unloading method, liftgate availability, and appointment arrangements. |
| Room-of-choice or white glove | Additional handling beyond curbside, only as specified in the selected service. | Indoor placement, stairs, unpacking, assembly, and packaging removal. These are not interchangeable services. |
Delivery is not installation. White-glove service does not automatically include assembly, electrical connections, plumbing, crane service, or removal of existing equipment. Confirm the written scope for your order.
2. What Curbside Delivery Means
Curbside generally means the carrier delivers to a safe, accessible location near the street or driveway entrance. It does not guarantee the truck can enter your driveway or that the driver will move the product to a garage, backyard, patio, or indoor room.
Confirm the Drop-Off Plan
- The safe stopping and unloading location.
- Whether the delivery includes an appointment or notification.
- Whether a liftgate is booked and suitable for the shipment.
- Who provides any other required unloading equipment.
Arrange Final Placement
- Moving the product beyond the confirmed delivery point.
- Handling stairs, slopes, gates, and tight turns.
- Any needed movers, riggers, or specialty equipment.
- Assembly, installation, and packaging disposal unless included.
3. Access Planning & Unloading
Measure the entire route using the product's shipping dimensions and any handling clearances required by the mover. Assembled dimensions alone may not account for the crate, pallet, protective packaging, or moving equipment.
| Check | What to Review | Action |
|---|---|---|
| Truck access | Road width, low branches, restricted streets, gates, and turnaround space. | Tell us about restrictions before the shipment is arranged. |
| Unloading surface | Gravel, grass, uneven pavement, steep slopes, or soft ground. | Confirm a safe unloading point; do not assume pallet-moving equipment can cross these surfaces. |
| Path to placement | Doors, gates, corners, stairs, elevators, and overhead clearance. | Have your placement provider assess the complete route. |
| Final location | Foundation, floor capacity, drainage, ventilation, and service access. | Prepare the site to the manufacturer's instructions before installation. |
Liftgates have limits. Do not assume a large hot tub or crate will fit a standard liftgate. Confirm the unloading arrangement for the shipment's size and weight before dispatch. A qualified placement provider should assess any crane or specialized lifting needs.
Do not tip, rotate, lift, or unpack a product to make it fit unless the manufacturer and your qualified handling provider confirm the method is appropriate.
4. Scheduling & Appointment Windows
Many residential freight shipments require the carrier to arrange delivery after the shipment reaches the local terminal. Procedures vary; a tracking estimate is not necessarily a confirmed appointment.
- Provide a working phone number and monitor carrier messages.
- Confirm the address, access restrictions, and selected service.
- Arrange for an adult to receive and inspect the shipment when required.
- Tell us about vacations, construction delays, or date restrictions before shipment.
- Coordinate movers or equipment around a confirmed delivery plan, allowing for possible delays.
Do not assume the carrier can hold freight without charge or guarantee a specific arrival time. Contact us promptly if the proposed appointment will not work.
5. Delivery-Day Checklist
Before Arrival
- Clear the confirmed drop-off area and keep children and pets away.
- Verify the unloading and final-placement arrangements.
- Have your order details and a camera available.
- Keep the carrier's and our contact details accessible.
At Delivery
- Check the recipient, labels, product identification, and package count against the delivery paperwork.
- Photograph all accessible sides of the packaging and pallet.
- Look for crushed corners, holes, broken bands, wet packaging, or visible product damage.
- Record specific damage or shortages on the delivery receipt before signing.
Open and inspect the product promptly when it is safe to do so. Do not assume the driver will wait for full unpacking or assembly. Retain the receipt, packaging, labels, and photos while any issue is reviewed.
6. Damage, Missing Parts & Incorrect Items
- Document the issue. Take wide photos and close-ups of the packaging, labels, and affected product. Note visible damage or shortages on the carrier receipt.
- Contact us promptly. Email contact@myluxuryhomespa.com with your order number, delivery date, description, photos, and receipt.
- Keep the evidence. Retain packaging and affected parts while the claim or service request is reviewed.
- Pause unsafe use or repairs. Do not use damaged equipment that may be unsafe. Request instructions before arranging repairs or returning merchandise.
Unsure whether to accept the shipment? If there is major visible damage, an incorrect product, or an unsafe unloading situation, contact us and the carrier promptly for instructions before accepting where practicable. Do not assume every damaged carton requires refusal or that a refusal automatically results in a refund.
For concealed damage discovered after unpacking, photograph it and contact us as soon as it is found. Review the applicable instructions in our Shipping Policy and Return & Refund Policy. This guide does not shorten published reporting periods or remove rights that cannot lawfully be waived.
7. Delivery Services & Potential Charges
The items below describe services or situations that can affect freight costs. They are not a fee schedule for your order. Confirm included services and any quoted charges before booking additional work.
| Service or Situation | What to Confirm |
|---|---|
| Liftgate or special unloading | Whether it is included, available, and suitable for the product. |
| Residential or restricted access | Whether your address requires a special arrangement or additional quoted service. |
| White glove or inside placement | The precise handling, stair, assembly, and packaging-removal services included in the quote. |
| Redelivery, storage, or address changes | Potential consequences of missed appointments, delayed acceptance, or rerouting after dispatch. |
| Movers or crane placement | A separate assessment and written quote from your selected placement provider. |
| Refused delivery or return freight | The reason for refusal and the applicable purchase terms, return policy, and legal rights. |
Any charge to the customer must be assessed under the terms applicable to the purchase and applicable law. A carrier's charge to the shipper does not automatically establish a charge owed by the customer.
8. Frequently Asked Questions
Does freight delivery include backyard or indoor placement?
Standard freight is generally curbside. Backyard or indoor placement is included only if expressly confirmed in the selected service. Otherwise, arrange qualified help for final placement.
Is liftgate service always included?
No. Confirm whether it is booked, included in the price, and suitable for your shipment. Some oversized products need a different unloading arrangement.
Does white-glove delivery include installation?
Do not assume it does. Confirm placement, stairs, unpacking, assembly, and debris removal individually. Electrical work is excluded under our Shipping Policy.
What if I discover damage after the driver leaves?
Photograph the damage and packaging, keep the shipping labels and receipt, and contact us promptly with your order number. Follow the applicable shipping and return-policy instructions.
Can I change the model or delivery address after shipment?
Contact us immediately. A change may not be possible once processing or transportation begins. We will help determine the available options and any applicable costs under your purchase terms.
Need Help Planning Your Delivery?
Send us the product model, delivery ZIP code, and photos or measurements of any access restrictions. We can help clarify the delivery service before you order.
Related policies: Shipping | Returns & Refunds