Policies

Modern outdoor infrared sauna with warm ambient lighting and a candle lantern beside it, featuring text overlay 'Policies' — representing shipping, returns, and warranty information at MyLuxuryHomeSpa.com.

Welcome to My Luxury Home Spa’s policies hub. Below you’ll find clear, structured details on shipping, cookies, payments, privacy, disclaimers, returns, and terms of service.

Contents

Shipping Policy

1) Introduction

At My Luxury Home Spa (“we,” “us,” or “our”), we aim to provide a seamless, transparent shipping experience for purchases made at www.myluxuryhomespa.com.

2) Shipping Destinations

  • Countries We Ship To: United States, Canada, United Kingdom, European Union countries
  • Future Expansion: We’re working to expand destinations—check back for updates.

3) Shipping Costs

  • Domestic (USA): Free on orders over $50; $5 flat rate under $50
  • International: $15 flat rate
  • Customs & Duties: Customer is responsible for any import fees/taxes.
  • No Hidden Fees: Costs are calculated and shown at checkout.

4) Order Processing Time

  • Processing: 1–2 business days (Mon–Fri, excluding holidays)
  • Cut-Off: Orders before 6:00 PM CST begin processing same day
  • Weekend/Holiday: Processed next business day

5) Estimated Delivery Time

  • Domestic: Standard 3–5 business days; Expedited 1–2 business days
  • International: Standard 7–14 business days
  • Note: Times may vary due to weather, customs, or carrier issues.

6) Methods & Carriers

  • Domestic: USPS, UPS, FedEx
  • International: DHL, FedEx International
  • Tracking: Provided by email after shipment
  • Insurance: Shipments insured against loss/damage

7) Order Tracking

  • Email includes tracking number, carrier name, and tracking link.

8) Delivery Issues

9) Missing Items

Report within 7 days of receipt; we’ll investigate and replace or refund as appropriate.

10) Returns & Refunds

See our Return & Refund Policy for details.

11) Incorrect Address

Ensure address accuracy. Returned packages may incur additional reship fees.

12) International Customs & Duties

Customs clearance may delay delivery; taxes/duties are buyer’s responsibility.

13) Contact

Email: contact@myluxuryhomespa.com
Phone: (417) 374-3589
Address: 773 Brook Forest Rd, Nixa, MO 65714, USA
Hours: Mon–Fri, 8 AM–6 PM CST

14) Changes to This Shipping Policy

We may modify this policy at any time; updates take effect upon posting.

Cookies Policy

Last updated: July 11, 2025

What Are Cookies?

Cookies are small data files stored on your device to remember actions and preferences (e.g., cart, login, language).

Types of Cookies We Use

  • Essential: Site functionality and secure checkout
  • Performance & Analytics: Site usage insights (e.g., Google Analytics)
  • Functional: Preferences like language/location
  • Advertising & Marketing: Relevant ads via third-party networks

Managing Cookies

Use your browser settings to delete/block cookies or set site-specific preferences. Disabling cookies may affect features like checkout and login. Learn more at allaboutcookies.org or youronlinechoices.com.

Data Privacy

We do not sell your personal data. See our Privacy Policy for details.

Contact

📧 contact@myluxuryhomespa.com   |   📞 (417) 374-3589

Payment Policy

Accepted Payment Methods

  • Visa, MasterCard, Discover, American Express
  • Shop Pay
  • PayPal (including Venmo via PayPal)
  • Apple Pay / Google Pay
  • Shop Pay Installments (interest-free and monthly financing)

Payment Terms

  • Full payment required at time of purchase
  • Your selected method is charged immediately after order is placed
  • Orders process once payment is confirmed

Financing Options

  • Split into 4 interest-free biweekly payments, or
  • Choose monthly payments with interest (subject to credit approval by Affirm/Shop Pay)

Financing handled securely through Shop Pay; installment options typically do not affect your credit score.

Secure Transactions

  • SSL encryption and trusted gateways
  • PCI-compliant third-party processing
  • We do not store full credit card details

Questions or Issues?

📧 contact@myluxuryhomespa.com   |   📞 (417) 374-3589

Privacy Policy

Last updated: May 23, 2025

Overview & Changes

This policy explains how we collect, use, and disclose personal information when you use myluxuryhomespa.com. We may update this policy; please review periodically.

What We Collect

  • Directly from You: Contact details, order info, account data, support messages
  • Usage Data: Device/browser, IP, network, interaction data (via cookies)
  • Third Parties: Shopify, payment processors, analytics/advertising platforms

How We Use Data

  • Provide products/services (orders, shipping, returns)
  • Marketing/advertising (emails, remarketing)
  • Security/fraud prevention
  • Customer service and site improvements

Cookies & GPC

We use essential and non-essential cookies (see Cookies Policy). We recognize the Global Privacy Control (GPC) signal as an opt-out request for tracking-based advertising.

How We Disclose Data

  • Service providers (payments, shipping, analytics)
  • Business/marketing partners (as permitted)
  • Affiliates and legal authorities (as required)
  • Business transactions (merger/acquisition)

Categories Disclosed (Past 12 Months)

  • Identifiers; order/account info; commercial data; usage data; geolocation

Sale/Sharing of Personal Information

Identifiers, commercial info, and usage data may be “sold”/“shared” for marketing under certain state laws.

User-Generated Content

Public submissions (e.g., reviews) may be visible to others—avoid including personal data.

Children’s Data

We do not knowingly collect data from children.

Security & Retention

We implement appropriate safeguards; retention depends on data type and legal needs.

Your Rights

  • Access/know, delete, correct, portability, restrict processing, withdraw consent, appeal, manage marketing

To exercise rights, contact us (verification may be required; authorized agents permitted).

International Users

Data may be transferred outside your country with appropriate safeguards (e.g., SCCs).

Contact

📧 contact@myluxuryhomespa.com   |   📞 (417) 374-3589   |   📬 773 Brook Forest Rd, Nixa, MO 65714, USA

Disclaimer Policy

Last updated: July 11, 2025

General Disclaimer

Content, product info, pricing, and availability are for informational purposes and subject to change. We do not guarantee error-free descriptions/images/specs.

Product Use & Safety

  • Follow manufacturer instructions and safety guidance
  • Use licensed pros for electrical/plumbing/structural work
  • Consult a healthcare provider for wellness product use if needed

We are not responsible for injuries/damages/health issues from misuse or improper installation.

Third-Party Manufacturers

We are an authorized dealer; warranties, timelines, and service policies are governed by each manufacturer.

No Professional Advice

Content is not medical, legal, or professional advice.

Limitation of Liability

We are not liable for malfunctions, delays, unauthorized modifications, or consequential damages. See Terms of Service.

Return & Refund Policy

Effective Date: May 23, 2025

Scope & Contact

Applies to purchases via myluxuryhomespa.com.
Email: contact@myluxuryhomespa.com   |   Phone: (417) 374-3589   |   Address: 773 Brook Forest Rd, Nixa, MO 65714

Return Eligibility

  • USA customers: may return within 14 days of receipt
  • Unused, undamaged, in original packaging with proof of purchase

How to Return

  1. Email/call within 14 days; provide order number and reason
  2. We’ll send instructions, RMA, and (if applicable) a label
  3. Ship via trackable courier within 7 days of instructions

Costs & Conditions

  • Customer pays return shipping unless item is defective/incorrect/damaged
  • Change-of-mind returns may incur restocking fees
  • Defective/damaged/incorrect: report within 48 hours with photos; we cover costs

Refunds & Exchanges

  • Refunds issued after inspection to original payment method (may take up to 14 days)
  • Partial refunds: missing parts/late returns/not original condition
  • Exchanges: for defective/damaged/incorrect items

Non-Returnable Items

  • Custom/personalized items, perishables, intimate/sanitary goods (unless unopened), gift cards, downloadable software

Timelines & Legal Rights

  • Report/ship within 14 days; processing within 14 days of inspection
  • Does not affect statutory rights

Terms of Service

Effective Date: May 23, 2025

1) Introduction

These Terms govern your use of our website/services. By using them, you agree to these Terms.

2) Eligibility

You must be 18+ or have authority on behalf of a business.

3) Accounts & Registration

  • Provide accurate info; keep credentials confidential
  • You’re responsible for account activity; report unauthorized use

4) Orders & Payment

  • Availability may vary; we may limit quantities
  • Prices may change without notice
  • Accepted payments: Visa, MasterCard, AmEx, Discover, PayPal, Affirm, Klarna (via Shopify Payments)
  • We may cancel orders for unavailability, errors, or suspected fraud

5) Shipping & Delivery

See Shipping Policy. Risk of loss passes upon carrier receipt.

6) Returns & Refunds

See Return & Refund Policy.

7) Intellectual Property

Content is owned by My Luxury Home Spa or licensors. Personal, non-commercial use only. No unauthorized copying or trademark use.

8) User Content

  • You grant us a license to use submitted content
  • No illegal, abusive, or infringing content

9) Prohibited Activities

No unlawful use, interference, or unauthorized access.

10) Disclaimers & Warranties

Services are provided “AS IS.” No guarantee of uninterrupted or error-free use.

11) Limitation of Liability

We’re not liable for indirect/consequential damages, data loss, or unauthorized access.

12) Indemnification

You agree to indemnify us for third-party claims arising from your use or breach.

13) Termination

We may terminate accounts for breaches of these Terms.

14) Governing Law

Missouri law governs these Terms.

15) Dispute Resolution

Disputes resolved via binding arbitration unless otherwise stated.

16) Changes to Terms

We may modify Terms; updates effective upon posting.

17) Miscellaneous

  • Severability: Invalid parts don’t affect the rest
  • Entire Agreement: Replaces prior agreements
  • Waiver: Non-enforcement isn’t a waiver

18) Contact

Company: My Luxury Home Spa
Address: 773 Brook Forest Rd, Nixa, MO 65714
Email: contact@myluxuryhomespa.com
Phone: (417) 374-3589