Policies

Shipping Policy

1. Introduction

At My Luxury Home Spa ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.myluxuryhomespa.com.

2. Shipping Destinations

Countries We Ship To:

  • United States
  • Canada
  • United Kingdom
  • European Union countries

Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (USA):

  • Standard Shipping: Free shipping on all orders over $50
  • Flat Rate Shipping: $5 flat rate for orders under $50

International Shipping:

  • Standard International Shipping: $15 flat rate
  • Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 6:00 PM CST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–2 business days

International Shipping:

  • Standard International Shipping: 7–14 business days

Notes:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:

  • Domestic: USPS, UPS, FedEx
  • International: DHL, FedEx International

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:

After your order has been shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

How to Track Your Order:

Assistance:

If you have questions or need help with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated delivery time, contact us at Contact@myluxuryhomespa.com or call (417) 374-3589.
  • Lost Packages: If your tracking information indicates delivery but you haven't received your package:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:
  • Resolution: We will arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items: Contact us within 7 days of receiving your package. Provide your order number and details of the missing item(s).
  • Resolution: We will promptly investigate and send the missing item(s) or issue a refund.

10. Return and Refund Policy

  • Returns: Accepted within 30 days of receiving your order.
  • Conditions: Items must be unused, undamaged, and in original packaging. Personalized or perishable items may not be eligible.
  • Return Shipping Costs:
    • Customer Responsibility: Unless defective or misdescribed, return shipping is the customer's responsibility.
    • Company Responsibility: If the return is due to our error, we will cover return shipping.
  • Refunds: Processed within 14 days after receiving the returned item. Refunded to the original payment method.
  • More Information: See our full Return and Refund Policy.

11. Incorrect Address

  • Address Accuracy: Please ensure your shipping information is correct. We are not responsible for incorrectly addressed orders.
  • Returned Packages:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.

12. International Customs and Duties

  • Customs Clearance: International shipments may require customs clearance, causing potential delays.
  • Taxes and Duties: Not included in item or shipping price. These are the buyer’s responsibility.
  • Customs Policies: Contact your local customs office for details, as policies vary by country.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Email: contact@myluxuryhomespa.com
  • Phone: (417) 374-3589
  • Address:
    My Luxury Home Spa
    773 Brook Forest Rd
    Nixa, Missouri 65714
    USA
  • Hours: Monday to Friday, 8 AM to 6 PM CST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications take effect immediately upon posting. Please review this policy periodically.

Cookies Policy

Last updated: July 11, 2025

At MyLuxuryHomeSpa.com, we use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content and ads. By using our website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small data files stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites remember your actions and preferences (such as login, cart contents, or language selection) over time.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly — for example, to enable shopping cart functionality and secure checkout.

Performance & Analytics Cookies

These cookies help us understand how visitors use our site, so we can improve its performance and usability. We use tools like Google Analytics for this purpose.

Functional Cookies

These cookies remember your preferences and settings, such as language or location, to provide a more personalized experience.

Advertising & Marketing Cookies

These cookies may be set by third-party advertising networks to show you relevant ads based on your browsing behavior across websites.

Managing Cookies

Most web browsers allow you to control cookies through your settings. You can:

  • Delete stored cookies
  • Block all cookies
  • Set preferences for specific websites

Note: Disabling cookies may affect how some parts of our website function, including checkout and login.

To learn more, visit www.allaboutcookies.org or www.youronlinechoices.com.

Data Privacy

We never sell your personal data. To learn more about how we use and protect your information, please review our Privacy Policy.

Contact Us

If you have any questions about our Cookies Policy, please contact us:

Payment Policy

At MyLuxuryHomeSpa.com, we offer secure, flexible, and transparent payment options to make your purchase easy and worry-free. Whether you're shopping for a luxury sauna, cold plunge, or massage chair, your payment is always protected.

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa, MasterCard, Discover, and American Express
  • Shop Pay
  • PayPal
  • Venmo (via PayPal)
  • Apple Pay / Google Pay
  • Shop Pay Installments (interest-free and monthly financing)

Payment Terms

  • Full payment is required at the time of purchase.
  • Your selected payment method will be charged immediately after your order is placed.
  • Orders are processed once payment is confirmed.

Financing Options

We offer Shop Pay Installments on eligible purchases:

  • Split your order into 4 interest-free biweekly payments
  • Or choose monthly payments with interest (subject to credit approval by Affirm/Shop Pay)

Financing is handled securely and independently through Shop Pay, and will not affect your credit score for installment options.

Secure Transactions

We use SSL encryption and trusted payment gateways to protect your personal and financial information. MyLuxuryHomeSpa.com does not store or have access to your full credit card details.

All payments are processed through PCI-compliant, third-party providers to ensure maximum security.

Questions or Payment Issues?

If you have trouble completing a payment or need to verify a charge, please contact our team directly:

Privacy Policy

Last updated: May 23, 2025

This Privacy Policy describes how My Luxury Home Spa ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services at myluxuryhomespa.com ("the Site"). By using our Services, you consent to the practices described below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review it regularly.

How We Collect and Use Your Personal Information

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details (name, address, phone number, email)
  • Order information (billing/shipping address, payment confirmation, etc.)
  • Account info (username, password, security details)
  • Customer support messages or inquiries

Information We Collect About Your Usage

We collect Usage Data via cookies and tracking technologies, which may include:

  • Device and browser information
  • IP address
  • Network connection data
  • Site interaction data

Information from Third Parties

  • Shopify and other vendors that power our Site
  • Payment processors (for processing orders)
  • Advertising and analytics platforms

How We Use Your Personal Information

  • To Provide Products and Services: Processing orders, account management, shipping, returns, etc.
  • Marketing and Advertising: Email campaigns, remarketing, product recommendations
  • Security and Fraud Prevention: Detecting and preventing fraudulent activity
  • Customer Service and Service Improvements: Enhancing our website and user experience

Cookies

We use cookies to personalize your experience, analyze traffic, and enhance performance. Some cookies are essential for functionality (e.g., cart, login), while others help us improve the site.

For a full list of cookies used on our store, visit Shopify's Cookies Policy.

Most browsers allow you to manage cookies via settings. Blocking cookies may limit your ability to use certain features.

We recognize the Global Privacy Control (GPC) signal as a valid opt-out request for tracking-based advertising.

How We Disclose Personal Information

We may share your personal information with the following third parties:

  • Service providers (e.g., payment processors, shipping partners, analytics tools)
  • Business and marketing partners (subject to your consent or legal basis)
  • Affiliates and corporate entities within our group
  • Legal authorities, if required by law or for legal claims
  • In connection with a business transaction (e.g., merger, acquisition)

Categories of Information Disclosed in the Past 12 Months

  • Identifiers (name, contact info)
  • Order and account info
  • Commercial data (purchases, support inquiries)
  • Usage data (e.g., IP, session behavior)
  • Geolocation data

Sale or Sharing of Personal Information

We have “sold” or “shared” the following categories in the past 12 months for marketing purposes:

  • Identifiers (e.g., email, phone) — to marketing partners
  • Commercial info (purchases) — to marketing partners
  • Usage data — to marketing partners

User-Generated Content

If you submit content like reviews, it may be visible to others publicly. Please avoid including personal information in public submissions.

Third-Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked from our Site. Please review their policies directly.

Children's Data

We do not knowingly collect personal information from children. If you're a parent or guardian and believe we’ve collected information from your child, please contact us.

Security and Retention

We implement appropriate security measures but cannot guarantee 100% security. Retention periods depend on the nature of the data and legal requirements.

Your Rights

Your privacy rights may vary depending on your location. These may include:

  • Right to access / know what data we hold
  • Right to delete your personal data
  • Right to correct inaccuracies
  • Right to portability
  • Right to restrict processing
  • Right to withdraw consent
  • Right to appeal decisions
  • Right to manage marketing communications

To exercise your rights, contact us using the information below. We may verify your identity before processing requests and allow authorized agents to act on your behalf under proper documentation.

Complaints

If you're unsatisfied with our response to your privacy concern, you may appeal the decision or contact your local data protection authority, where applicable.

International Users

Your personal information may be transferred and processed outside your country. We use recognized safeguards like Standard Contractual Clauses to ensure data protection.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Disclaimer Policy

Last Updated: July 11, 2025

Welcome to MyLuxuryHomeSpa.com. By using this website, you acknowledge and agree to the terms outlined in this Disclaimer Policy.

General Disclaimer

All content, product information, pricing, and availability listed on MyLuxuryHomeSpa.com is provided for informational purposes only and is subject to change without notice. While we strive for accuracy, we do not guarantee that all product descriptions, images, or specifications are completely error-free.

Product Use & Safety

Many of the products sold on our site — including saunas, hot tubs, massage chairs, and cold plunges — may require proper installation, electrical setup, and/or health considerations prior to use. Please follow these guidelines:

  • Always follow the manufacturer’s instructions and safety recommendations.
  • Consult licensed professionals for installation involving electricity, plumbing, or structural changes.
  • Consult a healthcare provider before using wellness products if you have any medical conditions.

MyLuxuryHomeSpa.com is not responsible for injuries, damages, or health issues resulting from misuse or improper installation of any product.

Third-Party Manufacturers

We are an authorized dealer for all brands listed on our website. All product warranties, shipping timeframes, and service policies are governed by the respective manufacturer’s terms and conditions. MyLuxuryHomeSpa.com is not liable for:

  • Manufacturer delays or discontinuations
  • Product defects
  • Changes in warranty coverage

No Professional Advice

The content provided on this website is not intended to serve as medical, legal, or professional advice. Customers are responsible for researching product suitability for their specific health or installation needs.

Limitation of Liability

By browsing or purchasing from this website, you agree that MyLuxuryHomeSpa.com and its parent company Shop Trending Deals LLC are not liable for:

  • Product malfunctions or injuries related to use
  • Shipping or delivery delays outside our control
  • Losses due to unauthorized product modification or misuse
  • Any indirect, incidental, or consequential damages

Contact Us

If you have questions about this policy or need specific product information, please reach out to us:

Return and Refund Policy

Effective Date: May 23, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the My Luxury Home Spa website located at www.myluxuryhomespa.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: contact@myluxuryhomespa.com
  • Phone: (417) 374-3589
  • Address: 773 Brook Forest Rd, Nixa, MO 65714
  • Hours: Monday–Friday, 8 AM – 6 PM CST

3. Return Eligibility

Customers in the USA may cancel their purchase and return products within 14 days of receipt, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: Items must be unused and in original condition.
  • Original Packaging: Must include original packaging, labels, and tags.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

  1. Email contact@myluxuryhomespa.com or call (417) 374-3589 within 14 days of receipt.
  2. Provide your order number and reason for the return.
  3. We will send return instructions and, if applicable, a Return Merchandise Authorization (RMA) and prepaid shipping label.

4.2 Preparing Your Return

  • Pack the item securely in original packaging with all accessories and documentation.
  • Include the return authorization form and supporting materials.
  • Attach the provided shipping label to the package.

4.3 Shipping the Return

  • Use a trackable courier (e.g., USPS, FedEx, UPS).
  • Ship the item within 7 days after receiving return instructions.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Must be unused and in original condition within 30 days.
  • Refunds will be issued minus applicable restocking fees.

6.2 Defective or Damaged Goods

  • Report within 48 hours of delivery.
  • Provide photos/videos as evidence.
  • We offer a full refund or replacement, including shipping costs.

6.3 Incorrect Product Received

  • Notify us immediately.
  • We will arrange return shipping and send the correct product at no additional cost.

6.4 Product Never Arrived

  • Contact us if the order doesn’t arrive within the estimated time.
  • We will investigate and either issue a refund or send a replacement.

6.5 Order Cancellation

  • Before Shipment: Full refund available.
  • After Shipment: Follow return procedures after receiving the item.

7. Exceptions to the Return Policy

Non-returnable and non-refundable items include:

  • Custom or personalized products
  • Perishable goods (e.g., food, flowers, newspapers)
  • Intimate or sanitary goods (e.g., underwear, personal care items) unless unopened
  • Gift cards and downloadable software

8. Refunds

8.1 Refund Conditions

  • Refunds issued after inspection of returned items.
  • You will be notified by email regarding approval or rejection.

8.2 Refund Processing

  • Refunds will be issued to the original payment method.
  • Processing may take up to 14 days, depending on your financial institution.

8.3 Partial Refunds

Granted in these cases:

  • Item not in original condition or missing parts (not due to our error).
  • Items returned more than 30 days after delivery.

9. Exchanges

  • Eligibility: Applies to defective, damaged, or incorrect items.
  • Process: Contact us at contact@myluxuryhomespa.com.
  • Shipping Costs: Covered by us for defective/incorrect items. Customer is responsible for exchanges due to change of mind.

10. Timelines

  • Return Window: Must report and ship item within 14 days of receipt.
  • Processing Time: Refunds processed within 14 days of item inspection.

11. Legal Rights

This Return and Refund Policy does not affect your statutory rights under applicable laws.

12. Questions and Support

For more information, visit our FAQ page or contact us:

Note: By purchasing from our website, you agree to the terms of this Return and Refund Policy.

Terms of Service

Effective Date: May 23, 2025

1. Introduction

Welcome to My Luxury Home Spa ("Company", "we", "our", "us"). These Terms of Service govern your use of our website and services. By using our services, you agree to these Terms.

2. Eligibility

You must be at least 18 years old to use our services. If using on behalf of a business, you confirm you have authority to bind that entity.

3. Accounts and Registration

3.1 Account Creation

  • Provide accurate and current information during registration.
  • Update your information as needed to remain accurate.

3.2 Account Responsibilities

  • Keep your login credentials confidential.
  • You are responsible for all activity under your account.
  • Report any unauthorized account use immediately.

4. Orders and Payment

4.1 Product Availability

All products are subject to availability. We reserve the right to limit quantities.

4.2 Pricing

Prices are subject to change without notice. We are not liable for any changes.

4.3 Payment Terms

  • Accepted: Visa, MasterCard, American Express, Discover, PayPal, Affirm, Klarna.
  • Secure payment processing via Shopify Payments.
  • You must provide accurate billing details.

4.4 Order Acceptance

We reserve the right to cancel orders for reasons including product unavailability, errors in pricing or description, or suspected fraud.

5. Shipping and Delivery

See our Shipping Policy for details. Risk of loss passes to you upon delivery to the carrier.

6. Returns and Refunds

See our Return and Refund Policy for details.

7. Intellectual Property Rights

  • All content is owned by My Luxury Home Spa or its licensors.
  • You may use the site for personal, non-commercial use only.
  • You may not copy, resell, or use trademarks without permission.

8. User Content

8.1 Submissions

You grant us a license to use, reproduce, and display your submitted content.

8.2 Prohibited Content

  • No illegal, abusive, or infringing content.

9. Prohibited Activities

  • No unlawful use of services.
  • No interference with the platform or unauthorized access.

10. Disclaimers and Warranties

  • Services are provided “AS IS” without warranties.
  • No guarantee of uninterrupted or error-free service.

11. Limitation of Liability

We are not liable for indirect or consequential damages, data loss, or unauthorized access resulting from use of our services.

12. Indemnification

You agree to indemnify and hold us harmless from any third-party claims arising from your use of the services or your violation of these Terms.

13. Termination

We may terminate your account immediately if you breach these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Missouri.

15. Dispute Resolution

All disputes will be resolved through binding arbitration in accordance with applicable laws, unless otherwise stated.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms are effective immediately upon posting.

17. Miscellaneous

  • Severability: If any part is unenforceable, the rest remains in effect.
  • Entire Agreement: These Terms replace prior agreements.
  • Waiver: Our failure to enforce any provision is not a waiver.

18. Contact Information

Company Name: My Luxury Home Spa
Address: 773 Brook Forest Rd, Nixa, MO 65714
Email: contact@myluxuryhomespa.com
Phone: (417) 374-3589