Billing Terms for Luxury Spa Products at MyLuxuryHomeSpa

Payment Authorization

By submitting an order, you authorize the payment transaction for the total shown at checkout using a payment method you are authorized to use. Review the products, shipping charges, applicable taxes, currency, and final total before submitting payment.

A card authorization may appear as a pending hold before a payment is captured and posted. The timing depends on the payment method and processing arrangement. A pending authorization is not necessarily a completed charge.

Your order must satisfy the payment requirements presented at checkout before fulfillment. If you choose financing, your repayment obligations are governed by the separate agreement with the financing provider.

Available Payment Methods

Use the payment methods displayed at checkout for your transaction. Options may include major credit or debit cards, Shop Pay, PayPal, supported digital wallets, and Shop Pay Installments for eligible purchases.

Availability can depend on the device, browser, location, provider, and order. Venmo or other options offered through PayPal are subject to PayPal's availability and eligibility requirements.

Currency & Statement Information

Review the currency displayed with your order total. Our store's standard pricing is in U.S. dollars (USD). If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or fees.

The description shown on your statement may vary by payment provider and bank and may differ from our website name. If you do not recognize a transaction, contact us with the order number, transaction date, and amount so we can help identify it.

Installment & Financing Agreements

Financing, when available, is subject to eligibility, provider approval, and the terms displayed before acceptance. Shop Pay Installments is powered by Affirm. Payment schedules, rates, down payments, and available plans vary.

Review your financing agreement for the total repayment amount, interest, payment instructions, and credit-reporting information. A product return or cancellation request does not itself cancel your financing agreement; follow the provider's instructions while a refund or adjustment is pending.

Receipts & Transaction Records

Order confirmations and transaction information are sent to the email address provided at checkout. Check that address carefully and retain your records. Contact us if you need a duplicate receipt, purchase documentation, or help locating a confirmation.

A confirmation email does not itself guarantee immediate shipment or delivery on a specific date. Availability, order acceptance, and fulfillment are addressed in the applicable purchase terms and Shipping Policy.

Refunds, Reversals & Adjustments

If a refund has been confirmed but is not visible after the expected processing period, contact us. We can help check its status and identify any transaction reference available from the payment provider. For financed purchases, the provider determines how a refund is applied to the loan under its terms.

Billing Errors & Dispute Rights

For an incorrect amount, duplicate charge, or missing credit, contact us promptly with your order number and relevant transaction details. We can review the payment record and help resolve a verified error.

You may also contact your card issuer, bank, or payment provider. Their procedures and applicable legal deadlines may apply. Contacting us does not suspend those deadlines, and these billing terms do not waive any applicable dispute, chargeback, or consumer rights.

Pricing Errors & Order Changes

If a pricing or billing error is identified, we will review it and communicate the available next steps. We will request your approval before charging an additional amount for an order change or pricing correction.

Order refusal or cancellation for listing errors is addressed in our Terms of Service, subject to applicable law. If an order is canceled, any payment already collected will be handled according to the applicable refund obligations.

Payment Safety & Privacy

Complete payments through our checkout or an authorized payment-provider flow. Shopify checkout and third-party payment services handle payment processing. No online transaction system can guarantee absolute security.

Review our Privacy Policy for information about how personal information is handled. Contact us using the details below if you receive a suspicious payment request.