Frequently Asked Questions About Ordering & Shipping
Do you offer free shipping?
We offer free standard shipping on most U.S. orders.
Some oversized or heavy items may have a flat-rate shipping fee, which will be clearly shown at checkout. Freight shipments are typically delivered curbside unless White Glove Delivery is selected.
How can I check the status of my order?
Once your order ships, you'll receive tracking information by email.
You can also check your order status anytime by contacting us at contact@myluxuryhomespa.com or texting (417) 374-3589.
Do your products come with a warranty?
Yes. As an authorized dealer, all products on our site include full manufacturer warranties. Coverage varies by brand and product — please refer to the individual product page for warranty details.
Can I return or exchange my order?
Returns are accepted on most items within 30 days of delivery. Items must be unused and in original packaging. Custom, personalized, and installed items may not be returnable. Please see our Return Policy for full details.
Do you offer financing?
Yes, we offer financing options through Shop Pay Installments and other payment providers at checkout. These allow you to split your payment into interest-free installments.
Are you an authorized dealer?
Absolutely! We are an authorized dealer for every brand we carry, including:
Kahuna Chair, Luxury Spas USA, SunRay, Sierra Spas, Leisurecraft, Penguin Chillers, HUUM, Harvia, SaunaLife, Finnmark, and KOLO.
This ensures you're getting authentic products backed by the manufacturer.
Still have questions?
We’re happy to help. Email us at contact@myluxuryhomespa.com or call/text (417) 374-3589 during business hours.
