Frequently Asked Questions About Ordering & Shipping

Free standard shipping is available on eligible products. Check the product listing and checkout for the shipping offer that applies to your order, including any disclosed destination or service restrictions. Contact us before ordering if the shipping information is unclear.

Standard freight delivery is generally curbside. White-glove delivery, inside placement, and other additional services are included only when specifically confirmed for your order. Review our Shipping Policy and Freight & Delivery Guide for details.

Tracking information is sent by email when your order ships. If an order contains multiple products or packages, they may ship separately and have different tracking details.

For an update, email contact@myluxuryhomespa.com or call/text (417) 374-3589. Include your order number and the name used at checkout.

Manufacturer warranty coverage is product-specific. Review the applicable written warranty for the exact brand, model, and intended use before purchasing. We can help you obtain the warranty document and identify the manufacturer's support process.

Coverage periods and exclusions vary. Parts coverage does not automatically include labor, service visits, removal, reinstallation, or freight. Residential coverage may differ from coverage for rental, shared, or commercial use.

Return and exchange eligibility depends on the applicable purchase terms, product condition, and any product-specific restrictions disclosed before purchase. Review our Return & Refund Policy for the applicable time limits, process, and costs.

Contact us before sending anything back so we can provide instructions and any required authorization. Do not assume custom, opened, installed, or used products qualify for a change-of-mind return. Damaged, defective, or incorrect goods may have different remedies under the policy and applicable law.

Eligible purchases may qualify for Shop Pay Installments or other payment options displayed at checkout. Availability depends on the order, customer eligibility, provider approval, and the payment services available for that transaction.

Some plans may be interest-free; others may charge interest. Review the provider's payment schedule, APR, total repayment amount, and terms before accepting an offer. Financing approval and a particular rate or payment amount are not guaranteed.

My Luxury Home Spa sells manufacturer-authorized products and provides access to brand-specific documentation and support. If you would like confirmation of dealer authorization for a particular brand or model, contact us before placing your order.

Authorization does not make warranty coverage identical across brands. Always review the written warranty and product details for the item you are considering.

Do not assume delivery includes assembly, installation, or final placement. Standard freight is generally curbside, and additional handling services vary by product and provider.

Confirm unloading, liftgate availability, stairs, inside placement, assembly, and packaging removal individually. Electrical work is not included in white-glove delivery under our Shipping Policy. See our Freight & Delivery Guide for planning help.

Photograph the product, packaging, shipping labels, and any visible damage. Note visible damage or shortages on the carrier receipt before signing, and contact us promptly with your order number and photos.

Keep the packaging while the issue is reviewed. If equipment appears unsafe, stop using it. Follow the applicable instructions in our Shipping Policy and Return & Refund Policy .

Suitability depends on the exact model, installation, environment, and expected usage. Contact us before ordering for an Airbnb, hotel, gym, athletic facility, clinic, or wellness studio.

We can help request confirmation of intended-use suitability and applicable warranty terms. Do not assume a residential product or warranty covers commercial or shared use.