Billing Terms for Luxury Spa Services: Your Guide

Pricing, Taxes & Delivery Charges

Review the selected product, options, discounts, applicable taxes, and shipping charges before paying. Ask us to resolve any unclear price or service charge before you authorize the purchase.

Separately arranged delivery services may be documented in a written quote rather than calculated automatically at checkout. Confirm the scope, total charge, payment arrangements, and any access-related conditions before accepting that service.

Applicable taxes are shown during checkout or on the applicable invoice. Any foreign-currency conversion or cross-border charges from your bank or payment provider are governed by that provider's terms. Payment availability does not establish delivery eligibility; review our Shipping Policy.

Payment Authorization & Charges

A card authorization can appear as a pending hold. Payment capture completes the charge. Depending on the payment method and order arrangements, capture may occur at checkout or later; do not assume payment is deferred until shipment.

Your bank or payment provider controls how pending and completed transactions appear and when an unused authorization is released. Contact us if a charge is unclear, and contact your provider about statement or hold-release timing.

Pre-Orders, Backorders & Made-to-Order Products

Confirm availability, estimated lead time, payment timing, and cancellation conditions before purchasing. A later estimated shipping date does not necessarily mean a later charge date. Keep any order-specific written terms with your confirmation.

Promotions & Pricing Questions

Enter eligible discount codes before completing checkout and confirm the discount appears in your total. Each promotion's published terms determine eligible products, dates, exclusions, and whether offers can be combined or applied to prior purchases.

If a displayed price or invoice appears incorrect, contact us before proceeding. Any proposed change to an agreed order total will be explained for your review before we request additional payment.

Order Changes, Refunds & Billing Disputes

Cancellations & Modifications

Contact us promptly to request an order change. A request is not confirmation that a change or cancellation is possible. Eligibility depends on the product, order status, disclosed order terms, and our Return & Refund Policy. Special-order or made-to-order restrictions may apply before shipment, subject to applicable law.

Refund Processing

Approved refunds are generally returned through the original payment method. Your bank or payment provider may need additional time to post a processed refund. For financed orders, the financing provider applies the refund under your agreement; confirm your revised balance and payment obligations with that provider.

Questions About a Charge

Contact us with your order number, transaction date, and the amount in question so we can investigate. You may also contact your card issuer, bank, or financing provider about its dispute process.

Contacting us does not replace or extend any deadline for notifying your payment provider. Our return policy does not limit rights you may have under applicable law or your payment agreement.

Order Confirmations & Receipts

Check the email address entered at checkout and retain your order confirmation. Shipping and tracking notifications are separate from payment records and are sent as fulfillment information becomes available.

For an itemized invoice, duplicate receipt, or help matching a charge to an order, contact our team with your order number. An order confirmation alone does not establish that an item has shipped.