My Luxury Home Spa Disclaimer: Important Policy Details

General Information

Product Documentation & Dealer Support

My Luxury Home Spa offers manufacturer-authorized products and helps customers obtain brand-specific product information and support. Features, included components, specifications, and availability vary by model. Read the current manufacturer manual, safety labels, and written warranty for the exact product you purchase.

General website guidance does not replace product instructions, professional installation advice, or applicable laws and codes. If information on our website differs from the documentation for your model, contact us for clarification before ordering, installing, or using the product.

Wellness Information Is Not Medical Advice

Our website content and customer support provide general product and wellness information, not medical advice, diagnosis, or treatment. Do not rely on product descriptions, testimonials, or educational articles to diagnose, treat, cure, or prevent disease. Any regulated medical indication must be verified against the specific product's authorized labeling.

Ask a qualified healthcare professional whether heat, cold, massage, light, vibration, or compression is appropriate for you, particularly if you are pregnant, take medication, have an implanted medical device, or have an existing medical condition. Individual experiences and outcomes vary.

Installation & Site Preparation

Assembly & Model Compatibility

Confirm what assembly, lifting equipment, site work, and accessories your order requires. A heater, controller, chiller, stand, or other component is not automatically compatible with every enclosure or product. Verify the complete configuration before purchase or installation.

Do not assume delivery includes assembly, placement, crane service, utility connections, or removal of existing equipment. Included services must be confirmed in your order or written delivery arrangement.

Electrical, Water & Ventilation

Power Requirements

Follow the manufacturer's requirements for voltage, amperage, circuit configuration, grounding, disconnects, and GFCI protection, together with applicable code. Plug-in operation is appropriate only for models designed for it and only with a compliant outlet and circuit. Any permitted voltage conversion must follow the model-specific instructions and be performed by a qualified professional.

Do not bypass safety devices or make unauthorized changes to cords, controls, heaters, or wiring. Use an extension cord or adapter only if expressly permitted by the manufacturer and applicable code.

Water Care, Drainage & Freeze Protection

Follow model-specific requirements for water quality, disinfectant, filtration, cleaning, water changes, and drainage. Keep chemicals secure and use them only as labeled. Follow winterization and freeze-protection instructions for equipment exposed to cold conditions; do not assume every tub or chiller can remain outdoors year-round.

Indoor Moisture & Outdoor Exposure

Indoor water-based equipment may require moisture-resistant finishes, drainage, ventilation, or dehumidification. Saunas require the vent locations and clearances specified for their design. Confirm indoor or outdoor suitability for every component, including controls and electrical accessories. Weather exposure, wood care, and protective-cover requirements vary by model.

Safety & Product Use

Read all warnings before use. Follow the manufacturer's age, weight, temperature, session-duration, and supervision requirements. Do not use equipment while impaired or continue a session if you feel unwell.

Saunas & Hot Tubs

Follow the recommended operating limits, stay hydrated, and leave the equipment if you feel dizzy or uncomfortable. Hot tub water must not exceed 104°F (40°C); a lower limit may apply to the product or user. Children under age five should not use hot tubs. Avoid alcohol before or during hot tub use. A pregnant user should speak with a healthcare professional before using a hot tub.

Cold Plunges & Contrast Use

Follow the plunge or chiller manufacturer's temperature and exposure guidance. Do not assume a temperature or routine described online is suitable for you. Obtain healthcare guidance when appropriate before cold exposure or alternating between hot and cold equipment.

Massage, Compression, Vibration & Red Light Devices

Follow the exact model's user restrictions, positioning, intensity, and session instructions. Use required protective equipment, including eye protection where specified. Do not assume a product is suitable for an injury, medical condition, or implanted device without appropriate professional guidance.

Wood-Burning & Fuel Appliances

Use only approved fuels, locations, hearth protection, venting, chimneys, and clearances. Have the installation checked by a qualified professional and follow local fire requirements. Never operate a fuel appliance in an unapproved enclosure or bypass its safety provisions.

Supervision, Covers & Safe Access

Follow all age restrictions and supervise permitted minor users. Secure water-based equipment against unauthorized access and fasten safety covers as instructed when not in use. A cover does not replace required barriers or supervision. Keep children and pets away from chemicals, moving components, and hot surfaces.

Warranties & Service

Coverage Depends on the Product

Manufacturer warranty periods, covered components, exclusions, claim procedures, and available remedies vary by brand and model. Parts coverage does not automatically include labor, travel, removal, reinstallation, or freight. Review the applicable written warranty before purchase and ask us for a copy if it is not available on the product page.

Damage caused by improper installation, misuse, inadequate maintenance, unsuitable water chemistry, or unauthorized modification may be excluded under the applicable warranty. This does not mean that every modification or use of an independent installer automatically cancels all warranty rights.

Residential, Rental & Commercial Use

Before ordering for an Airbnb, rental property, studio, gym, athletic facility, clinic, or other shared setting, confirm that the exact product is appropriate for the intended environment and usage level. Residential warranty coverage does not automatically extend to commercial or rental use. Obtain written confirmation of any special usage approval and associated warranty terms; approval for one model or customer does not apply to every product.

How to Request Support

Contact My Luxury Home Spa with your order number, product model, serial number, a description of the issue, and relevant photos or video. We can help identify the manufacturer's process. Service, replacement parts, returns, and repairs may require authorization or troubleshooting before proceeding.

If a product appears damaged or unsafe, stop using it and contact us. Follow manufacturer safety instructions and do not attempt an unsafe repair. Warranty assistance does not replace any rights or remedies available under applicable law.

Delivery, Damage & Returns

Fulfillment & Delivery Services

Products may ship directly from a manufacturer, authorized distributor, or fulfillment partner, and items in one order may arrive separately. Refer to the product listing, checkout, and order communications for availability, shipping origin where applicable, and expected processing and delivery times. Estimates are not guaranteed appointment dates unless expressly confirmed.

Standard freight service is generally curbside. White-glove availability and scope vary by product and provider; confirm exactly what your selected service includes. Electrical work is not included in white-glove delivery under our Shipping Policy. Review our Shipping Policy before ordering.

Inspect & Report Delivery Issues Promptly

Inspect the shipment when it arrives, document visible damage on the delivery receipt, and photograph the product, packaging, and shipping labels. Contact us promptly if you discover damage, missing parts, or an incorrect item, and retain packaging while the issue is reviewed. Follow the applicable instructions in our Shipping Policy and Return & Refund Policy.

Contact us and the carrier as soon as possible if a delivery cannot be accepted or appears unsafe. A refusal due to damage is different from a refusal because the product does not fit or the site is not ready. Any applicable charges or remedies are governed by the purchase terms and applicable law. Signing a receipt does not, by itself, eliminate rights that cannot lawfully be waived.

Returns, Exchanges & Cancellations

Review our Return & Refund Policy and any product-specific terms disclosed before purchase. Contact us for return instructions and any required authorization before shipping a product back. The return destination may differ from our business address.

Do not assume an order can be changed or stopped after supplier processing or shipment begins. Return eligibility, any disclosed freight or restocking charges, and refund timing must be assessed under the terms applicable to your purchase. Defective, damaged, or incorrect goods may have different remedies from a change-of-mind return. This disclaimer does not add return fees or shorten published return or claim periods.

Product Information & Pricing

Images, Finishes & Dimensions

Images may show optional accessories, staged surroundings, or configurations sold separately. Check the included-items list for your model. Colors and natural wood characteristics can vary. Confirm current dimensional drawings before construction, framing, or utility rough-in; website images and approximate dimensions are not installation drawings.

Performance & Certifications

Heating and cooling times, energy use, sound levels, and other performance measures depend on installation, ambient conditions, maintenance, and settings. Do not assume a component certification establishes certification of the entire assembled product. Verify any certification or intended-use claim for the exact model and configuration.

Prices, Promotions & Financing

Prices, availability, and promotions can change. Offer eligibility, exclusions, shipping charges, taxes, and financing terms are those disclosed for the applicable offer and transaction. Financing is subject to the provider's approval and terms. A general price-change notice does not override rights associated with an accepted purchase.

If you notice a pricing or product-information error, contact us. Order acceptance and correction of errors are addressed in our Terms of Service, subject to applicable law.

Responsibility & Your Rights

Safe Ownership & Operation

Customers are responsible for appropriate site preparation, safe operation, routine maintenance, and compliance with product instructions and applicable codes. Keep manuals, proof of purchase, maintenance records, and relevant written approvals for future support.

Limitations & Nonwaivable Rights

Any applicable limitations of liability are set out in our Terms of Service and apply only to the extent permitted by law. This page does not exclude liability that cannot lawfully be excluded, remove an applicable express warranty, or limit nonwaivable consumer rights.

This page provides supplemental product and safety information. It does not replace the applicable written warranty, purchase terms, shipping policy, return policy, or required product disclosures. Contact us if published information appears inconsistent. An update to this page does not itself retroactively change the terms of an existing purchase.