Discover Our Luxury Home Spa Shipping Policy

Free Shipping Eligibility

Eligible Products in the Lower 48 States

Many products qualify for free standard shipping to eligible addresses in the contiguous United States. Eligibility depends on the exact product, brand, shipment, and destination. Review the product listing and shipping information before ordering.

A product being available for purchase does not mean it qualifies for free shipping. A free-shipping offer for one item does not automatically apply to other items in the same order.

What Free Standard Shipping Includes

When offered, free shipping covers the standard delivery service specified for that product. For large freight items, this is generally curbside delivery. It does not automatically include inside delivery, backyard placement, assembly, installation, or white-glove service.

Exceptions & Additional Services

Some products carry brand-specific freight charges. Oversized shipments, remote addresses, islands, ferry routes, limited-access locations, or special handling may require an additional shipping quote or service arrangement.

Any applicable standard shipping charge or required quote should be identified in the product information, checkout, or a written shipping quote before you commit to the purchase. If shipping eligibility or the quoted service is unclear, contact us before ordering. A checkout shipping amount does not itself confirm that optional placement services are included.

White-Glove Delivery: Quoted for Each Purchase

There is no universal flat fee for white-glove delivery. Availability, pricing, and included services are assessed separately for each purchase. A quote for one product, address, or order should not be assumed to apply to another.

Some large outdoor products, barrel saunas, and other specialty equipment may not qualify for white-glove service. Availability must be confirmed for your product and site. Changes to the product, destination, access conditions, or requested work may require a revised quote.

Free standard shipping does not make white-glove service free. Any white-glove charge is separate unless the written offer expressly states that it is included.

Standard Delivery Methods

Curbside Freight

Large products commonly ship by freight to a safe, accessible curbside location. Delivery does not guarantee truck access to your driveway or placement in a garage, backyard, patio, or indoor room. A signature or delivery appointment may be required.

Confirm unloading arrangements and liftgate suitability before shipment. Do not assume every oversized product can be unloaded using a standard liftgate. Final placement and any required movers or equipment must be arranged separately unless expressly included.

Parcel Delivery

Smaller products may ship by parcel carrier with tracking. Drop-off location and signature requirements depend on the carrier and service. Shipping method is determined by the product and shipment, rather than its category alone.

Processing & Delivery Estimates

Processing and transit times vary by product, supplier, availability, and destination. Check the product-specific lead time or contact us for a current estimate before ordering.

• In-stock processing: Often estimated at 1 to 3 business days where applicable.
• Parcel transit: Commonly estimated at 3 to 7 business days after shipment.
• Freight transit: Commonly estimated at 5 to 14 business days after shipment, with appointment scheduling affecting final delivery.
• Made-to-order, backordered, or specialty items: May have longer product-specific lead times.

These are general planning estimates, not guaranteed shipment or arrival dates. Product-specific information may differ. White-glove scheduling may require additional coordination beyond standard freight transit.

Scheduling & Tracking

Tracking details are sent by email when available after shipment. Multi-item orders may arrive separately with different tracking numbers.

Many freight carriers contact the recipient to arrange an appointment after the shipment reaches the local terminal. Respond promptly and arrange for an adult to receive and inspect the shipment when required. A tracking estimate is not necessarily a confirmed delivery appointment.

Prepare Your Property & Inspect the Shipment

Confirm packaged dimensions, access widths, turns, stairs, road restrictions, and a safe unloading area. Provide relevant access information before shipping or requesting a placement quote. Prepare the installation site according to the manufacturer's requirements.

Inspect accessible packaging at delivery, note visible damage or shortages on the carrier receipt, and take photos. Inspect the product promptly when safe to do so. If damage or an incorrect item is discovered, retain packaging and contact us promptly with your order number and photos.

Review the applicable reporting instructions in our Shipping Policy and Return & Refund Policy. This guide does not add a separate reporting deadline or remove rights that cannot lawfully be waived.

Destinations & Service Restrictions

We do not ship to P.O. boxes, and international shipping is not currently available. Free-shipping offers described here apply only to eligible addresses in the lower 48 states.

For Alaska, Hawaii, islands, and other locations outside standard service areas, contact us before ordering to determine whether delivery is possible. Availability, charges, and transit times require confirmation; a custom quote is not a guarantee that service is available.

Changes, Delays & Redelivery

Tell us about address changes, vacations, access problems, or site delays as early as possible. Changes after shipment, missed appointments, delayed acceptance, or rerouting may result in carrier charges, subject to the applicable purchase terms and law.

Weather, holidays, carrier capacity, supplier delays, and local service availability can affect timing. We will share material order updates as they become available.